Current Open Positions at CCRN

Data & Research Analyst

Job Overview

The Data and Research Analyst is responsible for the extraction, analysis, and interpretation of agency and partner data to identify community needs and measure program efficacy. This role is central to the agency’s “data storytelling” efforts, providing funders, policy-makers, and leadership with evidence based insights into the return on investment (ROI) of agency programs and the overall landscape of child care in Erie County and Western New York.

Essential Duties and Responsibilities:

1. Act in accordance with the agency’s vision, mission, and values.

2. Extract and analyze data from internal and state databases (including MATCH, MITCH, Civi, and CCFS) to identify trends, service gaps, and community needs.

3. Translate complex data sets into compelling narratives, reports, and visualizations to demonstrate program impact to funders, donors, and policy-makers.

4. Conduct research on local, regional, and state-wide child care supply and demand, census data, and market rates to support agency advocacy and strategic planning.

5. Serve as the primary subject matter expert for agency staff regarding data extraction, reporting capabilities, and the interpretation of system-generated data.

6. Maintain comprehensive knowledge of the capabilities and limitations of agency software platforms as they relate to data collection and reporting integrity through regular collaboration with the Technology Support Specialist.

7. Partner with leadership to develop data-driven metrics for evaluating program outcomes and internal process optimization.

8. Collaborate with the Strategy & Development Manager and the Senior Impact Officer to align data projects with high-level strategic goals and grant requirements.

9. Monitor data entry across departments to ensure accuracy and compliance with contract standards and reporting timelines.

10. Serve as a member of the staff team and attend meetings and training as required.

11. Contribute to additional projects and initiatives that support the agency’s mission and overall objectives.

Qualifications and Competencies:

1. Bachelor’s Degree in a field requiring logic or quantitative analysis (such as Social Sciences, Business, Math, or Liberal Arts).

2. Demonstrated experience managing data, conducting research, or performing detailed administrative analysis.

3. Strong understanding of research methodologies, data integrity principles, and the use of data to drive social impact

4. Advanced analytical and problem-solving skills; ability to identify patterns in complex data sets and provide actionable recommendations

5. Ability to communicate technical findings to non-technical audiences, including diverse community stakeholders and agency leadership

6. Exceptional attention to detail and organizational skills; ability to manage multiple data projects and reporting deadlines independently.

7. Proficiency in Microsoft Excel and experience with data visualization tools 8. Available to work occasional evenings and weekends

Preferred Qualifications and Competencies:

1. Multilingual in English and Spanish or other languages that would support servicing our customers

2. Experience with New York State government data systems and confidentiality requirements in human services

Certifications, Licenses, Registrations:

1. Must maintain a valid NYS Driver’s License and a vehicle with current registration and insurance.

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Physical Demands: Physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed primarily within a professional, climate-controlled office environment that supports focused and collaborative tasks. Physical demands are consistent with standard office activities, including regular computer use, participation in meetings, and the ability to remain seated or move throughout the workspace as needed. There is a requirement to exert up to twenty pounds of force to move or lift work-related products.

Pay: $45,000.00 – $50,000.00 per year

Work Location: In person

Registration Specialist

Job Overview:

The Registration Specialist plays a critical role in expanding and maintaining safe regulated child care options across Erie County while safeguarding children’s health and well-being. Operating under contract with NYS OCFS, this position oversees the registration, renewal, and monitoring of Family Child Care and School-Age Child Care programs. By combining objective field inspections with technical assistance, the Specialist empowers local child care business owners, enforces state standards, and ensures working families have access to trusted care environments.

Essential Duties and Responsibilities:

1. Act in accordance with the agency’s vision, mission, and values.

2. Process new and renewal applications for Family Child Care and School-Age Child Care programs, executing comprehensive background clearances in strict compliance with NYS OCFS timelines and contractual performance standards.

3. Conduct required on-site inspections, routine monitoring visits, and complaint investigations to evaluate facility safety, supervision practices, and overall regulatory adherence.

4. Oversee corrective action plans and execute formal enforcement procedures for programs with repeat or severe non-compliance issues to maintain community health and safety standards.

5. Deliver technical assistance to prospective and existing providers regarding program start-up, renewal procedures, and regulatory compliance.

6. Maintain complete, accurate, and audit-ready electronic and paper records in the NYS Child Care Facility System (CCFS) and agency databases.

7. Maintain active, professional communication with key partnering agencies and programs (including the OCFS Buffalo Regional Office, Local Department of Social Services, and internal teams) and participate in assigned local, regional, and state trainings.

8. Serve as a member of the staff team and attend meetings and training as required.

9. Contribute to additional projects and initiatives that support the agency’s mission and overall objectives.

Qualifications and Competencies:

1. Associate Degree in Human Services, Childhood Education, Criminal Justice, or related field

2. Two years of relevant office and field experience, including customer service

3. Familiarity with NYS Child Care Regulations

4. Exceptional organizational skills with a track record of successfully navigating competing priorities while maintaining rigorous standards of accuracy and task completion

5. Excellent human relations skills as well as the ability to effectively communicate, orally and in writing, with a wide range of people, including the current predominant linguistic, racial and ethnic populations of Erie County

6. Strong analytical and investigative skills with the ability to independently interpret complex policies, conduct objective field inspections, and execute technical workflows to ensure strict adherence to state or contractual performance standards

7. Proficiency in Microsoft Office Suite and the ability to quickly master database systems for accurate data entry, electronic file management, and the generation of compliance reports

8. Availability to regularly travel throughout Erie County, occasionally travel within NYS for professional development, and very occasionally work an evening or weekend Preferred

Qualifications and Competencies:

1. Multilingual in English and Spanish or other languages that would support servicing our customers.

2. Bachelor’s Degree in Human Services, Childhood Education, Criminal Justice, or related field

3. Prior case management experience or experience with Legally Exempt Child Care and/or Registered Family or School Age Child Care

Certifications, Licenses, Registrations:

1. Must maintain a valid NYS Driver’s License and a vehicle with current registration and insurance.

Physical Demands:

Physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed primarily within a professional, climate-controlled office environment that supports focused and collaborative tasks. Physical demands are consistent with standard office activities, including regular computer use, participation in meetings, and the ability to remain seated or move throughout the workspace as needed. There is a requirement to exert up to twenty pounds of force to move or lift work-related products.

Additionally, positions requiring field visits operate in dynamic, child-occupied environments. Employees must be able to adapt to varying noise levels, navigate diverse facility configurations, and have the physical agility to engage with providers and children at their eye level (including bending, kneeling, or sitting on the floor). Regular local travel is required.

Pay: $18.72 – $19.47 per hour

Benefits:

• Dental insurance
• Health insurance

Work Location: In person