Who We Are:
Child Care Resource Network’s mission is to promote quality, affordable, accessible care and learning for all children by supporting and empowering families, caregivers, education professionals, and employers. We are a family-friendly agency, supporting our employees and their families with excellent benefits and a commitment to making CCRN a great place to work for everyone.

How CCRN Supports Our Employees:
• Babies at Work program to support new parents and their babies
• Access to Shared Company vehicles, to minimize wear and tear or mileage on your personal vehicle
• Generous PTO that begins accruing immediately upon employment
• 16 days of paid holiday pay, including a floating holiday
• Competitive Health insurance
• Discounted Dental and Eyeglass coverage
• Trainings, Professional Memberships, and Professional Development Classes paid for by CCRN to help your professional growth!

Position Summary:
The Provider Support Specialist plays a critical role in connecting providers to education, training, and child care-focused programs through clerical, programmatic, and intake support. This position supports the day-to-day administrative and operational needs of the department while improving provider experience in accessing CCRN professional development services.

Essential Duties and Responsibilities

Order of responsibilities listed is in descending order starting with those anticipated to require the greatest percentage of your time.

1. Act in accordance with the agency’s mission, vision, and values

2. Manage provider intake and triage processes, including:

a. Serving as a primary point of contact for new and returning providers.

b. Facilitating smooth enrollments by ensuring all required applications, forms, and supporting documentation are accurately completed and submitted.

c. Tracking intake status and connecting with providers to resolve missing or incomplete documentation.

d. Maintaining organized electronic and paper records in accordance with program and compliance requirements.

3. Provide programmatic and clerical support for professional development activities, including:

a. Maintain online training calendar and training registration systems, to include coordination of enrollment

b. Coordinate and schedule on-site, virtual, and hybrid training requests

c. Data documentation and tracking related to trainings, contracts, and grants

d. Prepare necessary documents for all professional development classes

4. Support provider engagement and technical assistance, including:

a. Responding to provider inquiries related to training, program participation, and documentation requirements.

b. Providing basic support to child care providers across all modalities in accessing CCRN services.

c. Assisting providers in navigating agency systems, processes, and timelines.

5. Serve as a liaison to finance department and provide clerical support as it pertains to department invoices, scholarship awards, training contracts, and other financial documentation.

6. Provide timely support to the Education and Training Department with the following:

a. Drafting, editing, and formatting correspondence and program materials.

b. Assist in the maintenance of department policies, procedures, and records.

c. Schedule department meetings and maintain meeting agendas, minutes, and documentation.

d. Ordering, filing, data tracking, reporting, and completing task requests as needed.

7. Provide reception and on-site support for professional development events at least one night a week and one Saturday per month, or as required.

8. Serve as a member of the CCRN team and actively participate in required meetings, trainings and outreach events.

9. Perform tasks in addition to the duties listed on this job description, in accordance with the agency’s team-based philosophy.

Supervisory Responsibilities: None

Qualifications and Competencies:

1. Associate in Human Services, Business Administration, or a related field, Bachelor’s preferred; equivalent work experience may be considered in lieu of a degree

2. Minimum one-year administrative support and/or customer service experience

3. One year of direct child care or child care administration experience preferred

4. Excellent customer service and communication skills, and the ability to communicate effectively with diverse groups of people including the current predominant linguistic, racial and ethnic populations of Erie County

5. Excellent time management skills with ability to prioritize tasks and meet deadlines

6. Ability to organize, prioritize, pay attention to details and effectively handle multiple tasks and projects

7. Excellent computer literacy, including proficiency in Microsoft Office Suite and significant familiarity with Microsoft Excel

8. Available to work evenings and occasional Saturdays

9. Multilingual in English and Spanish or other languages that would support servicing our customers a plus

Certificates, Licenses, Registrations

Valid NYS Driver License and/or consistent access to reliable transportation

Physical Demands

1. Manual dexterity and coordination for over 50% of the work period while operating equipment such as computer keyboard, mouse, calculator and similar machines

2. Able to remain in a stationary position

3. Able to occasionally lift and/or move up to 25 lbs.

4. Able to ascend and descend stairs

5. Able to drive locally, day and/or night

Pay: From $17.68 per hour

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• Vision insurance
• Work from home

 

Who We Are:
Child Care Resource Network’s mission is to promote quality, affordable, accessible care and learning for all children by supporting and empowering families, caregivers, education professionals, and employers. We are a family-friendly agency, supporting our employees and their families with excellent benefits and a commitment to making CCRN a great place to work for everyone.

How CCRN Supports Our Employees:
• Babies at Work program to support new parents and their babies
• Access to Shared Company vehicles, to minimize wear and tear or mileage on your personal vehicle
• Generous PTO that begins accruing immediately upon employment
• 16 days of paid holiday pay, including a floating holiday
• Competitive Health insurance
• Discounted Dental and Eyeglass coverage
• Trainings, Professional Memberships, and Professional Development Classes paid for by CCRN to help your professional growth!

Position Summary:

Under the direction of the Director of Finance, the Accounts Receivable Specialist provides financial support for the day-to-day operations of programs offered by the Education & Training Department.

Essential Duties and Responsibilities

Responsibilities are listed in descending order starting with those anticipated to require the greatest percentage of time:

• Liaison to the Education & Training Department: Provide financial support regarding department functions including generating invoices for training courses, processing scholarship awards, updating payment information in CCRN’s systems, and communicating with participants regarding payment status.
• Customer Service: Work in tandem with the Provider Support Specialist to ensure excellent customer service and timely participant payments.
• Team Participation: Actively participate in required meetings, trainings, and outreach events as a member of the CCRN team.
• Agency Support: Carry out or assist with additional tasks in accordance with the agency’s team philosophy and act in accordance with the agency’s mission, vision, and values.

Supervisory Responsibilities: None

Qualifications and Competencies

• Education: Associate’s degree in Business or Accounting.
• Experience: Minimum of two years of general office experience in administrative, finance, bookkeeping, or customer service areas.
• Technical Skills: Proficiency in Microsoft Outlook, Word, and Excel is required. Knowledge of non-profit accounting software is preferred.
• Soft Skills: Excellent human relation skills to communicate effectively with diverse groups, including the linguistic, racial, and ethnic populations of Erie County.
• Management: Strong time management, organizational, and prioritization skills with a high attention to detail.
• Availability: Must be available to work occasional evenings and Saturdays.
• Languages: Being multilingual in English and Spanish or other languages is considered a plus.

Certificates, Licenses, and Registrations

• Must possess a valid NYS Driver License and a vehicle with current registration and insurance.

Physical Demands

• Manual Dexterity: Required for over 50% of the work period to operate equipment like keyboards, mice, and calculators.
• Stationary Work: Ability to remain in a stationary position.
• Lifting: Ability to occasionally lift and/or move up to 25 lbs.
• Mobility: Ability to ascend and descend stairs and drive locally during the day or night.

Pay: Up to $45,531.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

To Apply:

Please apply on Indeed here, or email your resume to rwalter@wnychildren.org