Location and Hours

Our office is located at:

1000 Hertel Avenue, Buffalo, NY 14216 

Due to COVID-19 we are currently not accepting walk-in or face to face appointments. 

We are open during normal business hours from 9 a.m. – 5 p.m.

You may call our office at 716-877-6666 or toll-free at 1-866-281-4739. Our general fax number is 716-877-6205 and our Family Day Care and School-Age Child Care registration fax number is 716-332-2454.

Public Transportation

An NFTA Metro bus stop is located directly in front of our offices. 

Stop #: 23560    |    Stop Name: Hertel Ave & K-Mart (WB)

For more information and to plan your trip to our offices, visit the NFTA Metro website.


Please note, we are closed for the following holidays:

  • New Years
  • Martin Luther King's Birthday
  • President's Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving
  • Christmas