Location and Hours

Our office is located at:

1000 Hertel Avenue, Buffalo, NY 14216 

Due to COVID-19 we are currently not accepting walk-in or face to face appointments. 

We are open during normal business hours from
9 a.m. – 5 p.m.

You may call our office at
716-877-6666
or toll-free at
1-866-281-4739. Our general fax number is
716-877-6205 and our Family Day Care and School-Age Child Care registration fax number is 716-332-2454.

Public Transportation

An NFTA Metro bus stop is located directly in front of our offices. 

Stop #: 23560    |    Stop Name: Hertel Ave & K-Mart (WB)

For more information and to plan your trip to our offices, visit the NFTA Metro website.

Closings

Please note, we are closed for the following holidays:

  • New Years
  • Martin Luther King’s Birthday
  • President’s Day
  • Memorial Day
  • Juneteenth
  • Independence Day
  • Labor Day
  • Thanksgiving (and the day after)
  • Christmas

Customer Service

Policy:

Child Care Resource Network is committed to providing quality customer service. If in the event that you have a complaint about your experience with our agency, please consider the following complaint procedure.

Procedure:  

If you have an issue with the service that you received from a Child Care Resource Network employee, you are encouraged to contact that person’s immediate supervisor.  Please follow the chain of support by requesting to speak to the supervisor.  Continue to request the next level of supervisor, up to and including the Chief Executive Officer if necessary. The Chief Executive Officer is the final authority in all matters related to customer service complaints.

If the complaint is concerning the Chief Executive Officer, a written statement of the problem must be submitted to the President of the Board of Directors.  The President will render a decision within ten (10) working days of the receipt of the complaint. The President and the Executive Committee are the final authority as it relates to any concerns with the CEO.